{"id":7,"date":"2024-02-28T13:19:49","date_gmt":"2024-02-28T11:19:49","guid":{"rendered":"https:\/\/www.oldwood.co.za\/?page_id=7"},"modified":"2026-02-23T09:59:13","modified_gmt":"2026-02-23T07:59:13","slug":"refund-and-returns-policy-7","status":"publish","type":"page","link":"https:\/\/www.oldwood.co.za\/?page_id=7","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n

PRIVACY POLICY
OLD-WOOD \u2013 Oregon Pine Furniture Last Updated: 2026\\02\\23<\/p>\n\n\n\n

    \n
  1. Introduction
    Welcome to OLD-WOOD. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
    This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our business.
    By using our website, you agree to the terms of this Privacy Policy.<\/li>\n\n\n\n
  2. About OLD-WOOD
    OLD-WOOD is a South African furniture business specialising in handcrafted Oregon pine furniture for:
    Bedrooms
    Baby rooms
    Lounge areas
    Kitchens
    Other home spaces
    All items sold are ready-made and not custom manufactured per individual specifications.<\/li>\n\n\n\n
  3. Information We Collect
    We may collect the following information:
    3.1 Personal Information
    Full name
    Contact number
    Email address
    Delivery address
    Billing address
    3.2 Transaction Information
    Items purchased
    Order details
    Payment confirmations
    Delivery information
    3.3 Technical Information
    IP address
    Browser type
    Device information
    Website activity<\/li>\n\n\n\n
  4. How We Use Your Information
    We use your information to:
    Process and deliver your orders
    Communicate about your purchases
    Respond to enquiries
    Improve our products and services
    Comply with legal and tax obligations
    Prevent fraud and ensure payment security
    We only process information necessary to operate our business.<\/li>\n\n\n\n
  5. Payment Security
    Payments are processed through secure third-party payment gateways. We do not store your full debit or credit card details.
    All transactions are encrypted using secure technology.<\/li>\n\n\n\n
  6. Sharing of Information
    We do not sell or rent your personal information.
    We may share your information with:
    Courier and delivery companies
    Payment service providers
    Accountants or auditors
    IT service providers
    Legal authorities where required
    All third parties are required to protect your information.<\/li>\n\n\n\n
  7. Data Protection & Security
    We implement reasonable security safeguards to protect your information against:
    Loss
    Unauthorized access
    Misuse
    Alteration
    Access to personal information is limited to authorised personnel only.<\/li>\n\n\n\n
  8. Data Retention
    We retain personal information for as long as required to:
    Complete transactions
    Maintain financial records
    Comply with South African tax regulations
    Resolve disputes
    Thereafter, information is securely deleted or anonymised.<\/li>\n\n\n\n
  9. Cookies
    Our website may use cookies to:
    Improve functionality
    Remember shopping cart items
    Analyse website performance
    You can disable cookies in your browser settings.<\/li>\n\n\n\n
  10. Your Rights Under POPIA
    You have the right to:
    Request access to your personal information
    Request correction of inaccurate data
    Request deletion where legally permissible
    Object to processing
    Lodge a complaint with the Information Regulator
    To exercise your rights, contact:
    sales@oldwood.co.za<\/li>\n\n\n\n
  11. Changes to This Policy
    We reserve the right to update this Privacy Policy. Updates will be posted on this page with a revised date.<\/li>\n<\/ol>\n\n\n\n

    RETURNS & REFUNDS POLICY
    OLD-WOOD \u2013 Oregon Pine Furniture Last Updated: [Insert Date]<\/p>\n\n\n\n

      \n
    1. Overview
      At OLD-WOOD, we take pride in producing high-quality handcrafted Oregon pine furniture. We want you to be satisfied with your purchase.
      This Returns & Refunds Policy complies with the South African Consumer Protection Act (CPA).<\/li>\n\n\n\n
    2. 7-Day Cooling-Off Period (Online Purchases)
      In accordance with the Electronic Communications and Transactions Act (ECTA), customers who purchase online may cancel their order within 7 days of receiving the goods.
      Conditions:
      Item must be unused and in original condition
      Item must be returned in original packaging
      Customer is responsible for return delivery costs
      Refund excludes original delivery fees
      Refunds will be processed within 7\u201314 business days after inspection.<\/li>\n\n\n\n
    3. Returns for Change of Mind
      If you change your mind:
      Return request must be made within 7 days of delivery
      Item must not be used, assembled, or damaged
      Return shipping costs are the customer\u2019s responsibility
      A reasonable handling\/restocking fee may apply
      We reserve the right to decline returns that do not meet these conditions.<\/li>\n\n\n\n
    4. Damaged or Defective Goods
      Under the Consumer Protection Act, customers have the right to receive goods that are:
      Of good quality
      In good working order
      Free of defects
      If your item arrives damaged or defective:
      Notify us within 48 hours of delivery.
      Provide photographs of the issue.
      We may:
      Repair the item
      Replace the item
      Refund the item
      If a product fails within 6 months due to a manufacturing defect, you are entitled to repair, replacement, or refund under CPA guidelines.<\/li>\n\n\n\n
    5. Natural Wood Characteristics
      Oregon pine is a natural material. The following are not considered defects:
      Natural knots
      Grain variations
      Minor colour differences
      Small surface variations
      Seasonal expansion or contraction
      Each piece is unique due to the nature of solid wood.<\/li>\n\n\n\n
    6. Refund Processing
      If a refund is approved:
      Refunds are processed within 7\u201314 business days
      Refunds are made via the original payment method
      Delivery fees are non-refundable unless the return is due to our error<\/li>\n\n\n\n
    7. Non-Returnable Situations
      Returns may not be accepted if:
      The item has been assembled and damaged
      The item shows signs of misuse
      The item has been altered
      The return period has expired<\/li>\n\n\n\n
    8. Delivery & Inspection
      Customers must inspect goods upon delivery.
      If there are visible damages, please report them immediately before signing delivery confirmation.<\/li>\n\n\n\n
    9. How to Request a Return
      Email: sales@oldwood.co.za
      Please include:
      Full name
      Order number
      Reason for return
      Photographs (if applicable)<\/li>\n\n\n\n
    10. Our Commitment
      OLD-WOOD is committed to quality craftsmanship and fair customer service. If you have concerns about your furniture, we encourage you to contact us so we can resolve the matter promptly and professionally.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

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