PRIVACY POLICY
OLD-WOOD – Oregon Pine Furniture Last Updated: 2026\02\23
- Introduction
Welcome to OLD-WOOD. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our business.
By using our website, you agree to the terms of this Privacy Policy. - About OLD-WOOD
OLD-WOOD is a South African furniture business specialising in handcrafted Oregon pine furniture for:
Bedrooms
Baby rooms
Lounge areas
Kitchens
Other home spaces
All items sold are ready-made and not custom manufactured per individual specifications. - Information We Collect
We may collect the following information:
3.1 Personal Information
Full name
Contact number
Email address
Delivery address
Billing address
3.2 Transaction Information
Items purchased
Order details
Payment confirmations
Delivery information
3.3 Technical Information
IP address
Browser type
Device information
Website activity - How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate about your purchases
Respond to enquiries
Improve our products and services
Comply with legal and tax obligations
Prevent fraud and ensure payment security
We only process information necessary to operate our business. - Payment Security
Payments are processed through secure third-party payment gateways. We do not store your full debit or credit card details.
All transactions are encrypted using secure technology. - Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
Courier and delivery companies
Payment service providers
Accountants or auditors
IT service providers
Legal authorities where required
All third parties are required to protect your information. - Data Protection & Security
We implement reasonable security safeguards to protect your information against:
Loss
Unauthorized access
Misuse
Alteration
Access to personal information is limited to authorised personnel only. - Data Retention
We retain personal information for as long as required to:
Complete transactions
Maintain financial records
Comply with South African tax regulations
Resolve disputes
Thereafter, information is securely deleted or anonymised. - Cookies
Our website may use cookies to:
Improve functionality
Remember shopping cart items
Analyse website performance
You can disable cookies in your browser settings. - Your Rights Under POPIA
You have the right to:
Request access to your personal information
Request correction of inaccurate data
Request deletion where legally permissible
Object to processing
Lodge a complaint with the Information Regulator
To exercise your rights, contact:
sales@oldwood.co.za - Changes to This Policy
We reserve the right to update this Privacy Policy. Updates will be posted on this page with a revised date.
RETURNS & REFUNDS POLICY
OLD-WOOD – Oregon Pine Furniture Last Updated: [Insert Date]
- Overview
At OLD-WOOD, we take pride in producing high-quality handcrafted Oregon pine furniture. We want you to be satisfied with your purchase.
This Returns & Refunds Policy complies with the South African Consumer Protection Act (CPA). - 7-Day Cooling-Off Period (Online Purchases)
In accordance with the Electronic Communications and Transactions Act (ECTA), customers who purchase online may cancel their order within 7 days of receiving the goods.
Conditions:
Item must be unused and in original condition
Item must be returned in original packaging
Customer is responsible for return delivery costs
Refund excludes original delivery fees
Refunds will be processed within 7–14 business days after inspection. - Returns for Change of Mind
If you change your mind:
Return request must be made within 7 days of delivery
Item must not be used, assembled, or damaged
Return shipping costs are the customer’s responsibility
A reasonable handling/restocking fee may apply
We reserve the right to decline returns that do not meet these conditions. - Damaged or Defective Goods
Under the Consumer Protection Act, customers have the right to receive goods that are:
Of good quality
In good working order
Free of defects
If your item arrives damaged or defective:
Notify us within 48 hours of delivery.
Provide photographs of the issue.
We may:
Repair the item
Replace the item
Refund the item
If a product fails within 6 months due to a manufacturing defect, you are entitled to repair, replacement, or refund under CPA guidelines. - Natural Wood Characteristics
Oregon pine is a natural material. The following are not considered defects:
Natural knots
Grain variations
Minor colour differences
Small surface variations
Seasonal expansion or contraction
Each piece is unique due to the nature of solid wood. - Refund Processing
If a refund is approved:
Refunds are processed within 7–14 business days
Refunds are made via the original payment method
Delivery fees are non-refundable unless the return is due to our error - Non-Returnable Situations
Returns may not be accepted if:
The item has been assembled and damaged
The item shows signs of misuse
The item has been altered
The return period has expired - Delivery & Inspection
Customers must inspect goods upon delivery.
If there are visible damages, please report them immediately before signing delivery confirmation. - How to Request a Return
Email: sales@oldwood.co.za
Please include:
Full name
Order number
Reason for return
Photographs (if applicable) - Our Commitment
OLD-WOOD is committed to quality craftsmanship and fair customer service. If you have concerns about your furniture, we encourage you to contact us so we can resolve the matter promptly and professionally.
